30-Day Money-Back Guarantee

Last Updated: October 20, 2025

Risk-Free Purchase - 100% Money-Back Guarantee

We're confident you'll love ShortsMachine. If you're not completely satisfied with your purchase for any reason, we'll give you a full refund within 30 days - no questions asked!

1. Our Commitment to You

At ShortsMachine, we stand behind the quality of our product. We offer a no-risk, 30-day money-back guarantee on all lifetime access plan purchases. This means you have a full month to explore all features, create unlimited content, and decide if ShortsMachine is right for you.

If you're not satisfied for any reason - whether the tools don't meet your needs, you found a better alternative, or you simply changed your mind - you can request a full refund within 30 days of purchase.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

Time Frame: Refund request must be made within 30 days of your original purchase date
Account Standing: Your account must be in good standing with no violations of our Terms of Service
Genuine Purchase: The purchase must have been made legitimately through our official website or authorized resellers
No Chargebacks: You have not initiated a chargeback with your payment provider
One Refund Per Customer: Customers are limited to one refund per account to prevent abuse

3. How to Request a Refund

Requesting a refund is simple and straightforward:

Step 1: Contact Support

Email us at support@shortsmachine.com with the subject line "Refund Request"

Step 2: Provide Information

Include your account email address and the date of purchase. Optionally, let us know why you're requesting a refund (helps us improve!)

Step 3: Confirmation

We'll review your request and respond within 24-48 hours with confirmation

Step 4: Receive Refund

Once approved, your refund will be processed within 5-7 business days to your original payment method

4. Refund Processing Time

Once your refund request is approved:

Processing: 1-2 business days for us to process the refund internally
Payment Provider: 3-5 business days for PayPal/your bank to credit your account
Total Time: Typically 5-7 business days from approval to funds appearing in your account

Please note that processing times may vary depending on your bank or payment provider. If you don't see the refund after 10 business days, please contact your bank or payment provider first, then reach out to us if the issue persists.

5. What Happens After a Refund

Once your refund is processed:

Lifetime Access Revoked: Your account will immediately lose lifetime access privileges
Free Tier Access: Your account will revert to free tier with 1 generation credit
Content Access: You'll still have access to content you've already generated
Future Purchases: You're welcome to purchase again in the future if you change your mind

6. Non-Refundable Situations

While we strive to accommodate all reasonable refund requests, we cannot provide refunds in the following situations:

After 30 Days: Requests made more than 30 days after purchase cannot be refunded
Terms Violations: Accounts suspended or terminated for violating our Terms of Service
Multiple Accounts: Users caught creating multiple accounts to abuse free trials or promotional offers
Fraud Detection: Purchases identified as fraudulent or involving stolen payment methods
Chargeback Filed: If you've already filed a chargeback with your payment provider
Previous Refunds: You've already received a refund for a previous ShortsMachine purchase

7. Partial Refunds

We do not offer partial refunds. The lifetime access plan is sold as a complete package. If you're within the 30-day window and not satisfied, you may request a full refund, but we cannot refund for individual features or unused generation credits.

8. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks are costly for small businesses and we're committed to resolving any issues directly with you.

If you initiate a chargeback instead of requesting a refund through our official process:

Your account will be immediately suspended
You will be permanently banned from creating new accounts
You forfeit your right to our money-back guarantee for future purchases
We reserve the right to dispute illegitimate chargebacks

9. Satisfaction Guarantee vs. Service Availability

Our 30-day money-back guarantee covers your satisfaction with the product. It does NOT cover:

Temporary service downtime or maintenance periods
Third-party AI service interruptions (Sora, Claude, etc.)
Generation failures due to content policy violations
Internet connectivity issues on your end
Changes in AI provider pricing or availability

However, if you experience persistent technical issues that prevent you from using the service, please contact support and we'll work to resolve the issue or discuss refund options.

10. Questions and Support

Before requesting a refund, we encourage you to:

Review our documentation and tutorials
Contact support with any technical issues - we're here to help!
Share feedback about what's not working for you

Many issues can be quickly resolved, and we're committed to ensuring you have a great experience with ShortsMachine. Our support team is available at support@shortsmachine.com and typically responds within 24 hours.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your purchase is governed by the Refund Policy in effect at the time of purchase. We recommend reviewing this policy before making a purchase.

12. Contact Information

For refund requests or questions about this policy:

Email: support@shortsmachine.com
Subject Line: "Refund Request" or "Refund Policy Question"
Response Time: Within 24-48 hours

Try ShortsMachine Risk-Free

With our 30-day money-back guarantee, you have nothing to lose. Try all our premium features, create unlimited content, and if it's not right for you, get a full refund - no questions asked.

Get Started Now - $50 Lifetime